I wanted to outline what I do to actively moderate the subreddit so I can get a scope of what needs more automation.
You can read the official help here. Below are my musings on the optimum state for each queue.
For monitoring the queues, the new reddit mod screen is the best. I still tend to switch back and forth between it and the old reddit modqueue page.
Mod Queue -> A Throw-all
This is a queue with items that are needing action, minus ones that appear in the Unmoderated Queue. Auto-removals, reports, spam. Once it is resolved it will disappear.
It’s optimal that this queue is empty.
Reports -> User reports
These are generated when anyone clicks the ‘report’ button. Once it is resolved it will disappear. Check to make sure the report is accurate and take appropriate action.
It’s optimal that this queue is empty.
Spam -> All removed messages
Removed posts and replies will remain in this folder.
Posts and replies that are removed by mistake can be approved and ones that are removed correctly can be marked and documented properly.
Posts and replies remain in this queue when removed for any reason.
Determine if it indeed spam or rightfully removed. If so put a reason and address a user breaking the rules in the subreddit.
If it was something that was removed as spam or by the auto-mod that shouldn’t have, approve it so it gains visibility.
Addressed removals will have a removal reason (hover over to see on new reddit), have the flair changed to ‘Removed’, and the user is made aware of why the post was removed.
I’ve been using the removal reason templates exclusively, which automatically do two of the three things needed to address a post/reply.
Optimal queue contains only posts that have been rightfully removed with documented reason for removal.
Edited -> post/reply edits
“The functionality of the edited queue is the same as your main mod queue but only shows content that has been edited.”
I’m not sure I’ve found a use for this yet. I almost never look at this.
Unmoderated -> New posts that are unapproved
Anytime a new post is made, it generates an entry in this queue. If you click on the ‘Approve’, it removes it. It’s a way to ensure every post has been inspected by a mod.
Every post should be inspected to make sure it meets posting guidelines and doesn’t break any forum rules. If so, approve and flair it properly.
Optimal queue is empty.
Posts that are tagged question or issue older than 7 days with no activity need to be changed to abandoned, or solved/answered if they have been.
Best way to do this is in an old-reddit search.
Learning how to use the reddit search is strongly advised.
Please note that you can search on the key name of data in the search bar: (flair_name:”Question” AND subreddit:WiiHacks AND author:BloodyThorn) -> This search will bring up all posts flaired “Question” in WiiHacks, posted by me. You can leave the ‘AND’ out, but any other boolean must be specified.
Change the sort to ‘new’ and hit page down until there is no more to scroll to. Each post that is over limit should be inspected.